Full Service
Financial and Information Management Services Integrated Technology
As a full-service management company, DMG has a specialized department for financial and information services. We make these services available to both stand-alone associations and businesses.One of the biggest challenges membership organizations face is processing and maintaining data. New members, renewals, changes of address and conference registrations come in continuously and must be processed in a timely manner in order to meet members' needs and provide an accurate picture of the organization's cash flow. DMG has a data-entry staff, who can process incoming forms on a daily basis, and a fully equipped information services department, which can produce labels, reports and mailing lists. DMG also offers accounting services, in conjunction with its information services. These services can be tailored by the group to the organization's need.
Financial and Accounting
- A customized chart of accounts with a structure allowing for reporting at various levels of detail
- Budget preparation and monitoring
- Accounts payable/cash disbursements
- Accounts receivable/cash receipts. Lockbox accounts at a major bank are utilized.
- Financial statements prepared at your desired interval. Financial statements are fully customizable
- Coordinated the annual audit/review and appropriate tax returns
- Establish investment policy and monitor to maximize returns
- Adept monitoring of the financial resources of an organization is critical to its success and a primary concern of the board of directors. DMG will work in tandem with the financial officer of your organization to create realistic, achievable budgets with constant monitoring. Our professional team of finance specialist will provide the association treasurer with sufficient detail required for effective decision making.
Web & Technology Management
For most membership organizations, future success or even survival will depend on their ability to leverage technology in order to enhance, extend and personalize their members' experiences. The reality today is that new competitors vying for association "customers" are popping up everywhere, enabled through the use of technology. Furthermore, the market for new members is increasingly comprised of a generation of individuals and companies who view technology and online tools as essential in conducting their business.
Drohan Management offers technology resources and integrated e-business/financial solutions that help client organizations:
- Create new member/chapter products and services
- Generate new revenue sources
- Improve customer service
- Integrate our financial and information management departments
- Cutting Edge Software (MAS90 and iMIS®)
- Enhance marketing and communications
- Become easier "to do business with"
- Support strategic initiatives
- Streamline operations
Our strength is in the ability to combine intimate working knowledge of associations, substantial investments in technology infrastructure, tools, applications, and methodologies, and a talented in-house staff of specialists to deliver focused, meaningful and cost-effective solutions. Whether you need simple and fast — yet effective — Web solutions or a robust, integrated technology platform, our Information Technology Services team offers a comprehensive suite of products and services to support our client organizations' current and evolving technology requirements.
Association Database Management System
Drohan Management provides client organizations with a solid technology foundation using the iMIS® Association Management System. The system is a true end-to-end solution and supports a complete set of functions including:
- Membership data management
- Activity tracking
- Customer service
- Quality assurance
- Blast emails to members and potential members
- Committees management
- Dues management
- Customer relationship management
- Accounts receivable
- Meetings/Event management
- Chapter management
- General ledger interface
- Credit card processing
- Order processing and inventory control
- Publications management
- Certification processing
- Continuing education tracking
- Custom reporting
Our iMIS® solutions draw upon a unique combination of leading-edge information technology with efficient back-office systems and easy-to-use Web interfaces. Our experience implementing these solutions for more than 20 organizations has given us the knowledge, skills and proven processes to successfully implement, manage, support and power the technology needs of our client organizations.
Integrated E-Business Solutions
Many associations have evolved toward using databases to meet divergent business needs. Our company uses the membership database to contain operational information such as registration data, member statistics and personal member profile information which is designed to manage your organization's relationships with individuals and organizations. As an organization grows, these databases naturally progress in different directions, leading to costlier systems that do not communicate with each other.
Drohan Management can avoid this problem by building integrated Web solutions upon the iMIS® e-Business Series for clients that are trying to advance into the latest technology. Through this approach, Drohan Management clients operate with end-to-end, enterprise-wide database systems. Through this simple and single database approach, client organizations make it easier for their members to do business with them. Using the Internet as the primary delivery mechanism for information and member benefits, Drohan Management clients also leverage iMIS® Web capabilities to allow member self-service functionality, personalized content and seamless integration with back-office tools used by association staff.
The iMIS® e-Series modules provide simple, easy-to-use, integrated tools that operate through the organization's Web site. With a complete e-Series solution in addition to the iMIS® back-office solution, associations and their members can reap the following capabilities and benefits:
- Member self service, including retrieving passwords, verifying and updating contact, credentials and billing information
- Online searchable membership directory
- Real-time online credit card processing
- Ability of non-technical staff to publish information on the web
- Full e-commerce capabilities allowing members to purchase products, conference registrations and services with an easy-to-use shopping cart interface
- Different security levels enabling non-members to browse and select products and events, or apply and pay for new membership in the association
All information submitted through the e-Series flows into and updates the association's database in real time. Therefore, association staffs often reap as much benefit from e-Series as Web site visitors, saving enormous amounts of time otherwise spent on transferring information to and from the Web database and back-office database.
Integrated Web/Database Solutions not Incorporating e-Series
We provide client organizations with state-of-the-art, cost-effective technology solutions to support strategic, operational and membership requirements and opportunities, but Drohan Management knows that not all clients' needs are the same. We like for some of our smaller budget clients to still benefit from user-friendly online applications that give the clients membership the similar Web capabilities which allow member self-service functionality by incorporating Drohan Management's Website provider working closing with our Information Management Department to give the illusion of "real-time" registration and dues processing at a price that fits their budget by:
- Website hosting with integration of database information
- Secure online credit card processing
- Monitoring of transaction flow from start to finish
- Transferring information to and from the Web database and iMIS back-office database in a timely and efficient manner.
Integrated Database and Financial Solutions
The foundation of any organization's success is built on its financial strength and integrity. This is especially true in today's unpredictable economic climate. What keeps Drohan Management a step above the rest is the ability to integrate the Financial and Information Management Departments together. We maintain a strict system of internal accounting/database controls and procedures that ensure transactions are authorized, recorded and reported properly. The internal control system is augmented by written policies and guidelines, careful selection and training of qualified personnel, and detailed review procedures. Our system of controls and procedures are time-tested to ensure the highest levels of integrity and reliability. Our financial and database integration includes:
- Dues billing/invoicing
- Accounts Receivable
- Accounts Payable
- General Ledger Interface
- Deferred income processing
- Refunds
- Custom reports
Our goal is to provide a basis for thoughtful and judicious analysis in order to create a financial and database framework that ensures financial membership stability and viability for client organizations.
Above all, our focus is on providing our client boards with peace of mind. Those who entrust us with the management of their finances and membership databases know that they are in the hands of proven professionals with the experience to execute flawlessly in a time-sensitive and cost-effective manner.