Full Service
Information Management
As a full-service management company, DMG has a specialized department for financial and information services. We make these services available to both full-service clients and stand-alone associations.One of the biggest challenges membership organizations face is processing and maintaining data. New members, renewals, changes of address and conference registrations come in continuously and must be processed in a timely manner in order to meet members' needs and provide an accurate picture of the organization's cash flow. DMG has a data-entry staff, who can process incoming forms on a daily basis, and a fully equipped information services department, which can produce labels, reports and mailing lists. In addition to electronic processing, DMG also offers accounting services, in conjunction with its information services. These services can be tailored by the group to the organization's need.
Association Database Management System
Drohan Management provides client organizations with a solid technology foundation using the iMIS® Association Management System. The system is a true end-to-end solution and supports a complete set of functions including:
- Membership data management
- Activity tracking
- Customer service
- Quality assurance
- Blast emails to members and potential members
- Committees management
- Dues management
- Customer relationship management
- Accounts receivable
- Meetings/Event management
- Chapter management
- General ledger interface
- Credit card processing
- Order processing and inventory control
- Publications management
- Certification processing
- Continuing education tracking
- Custom reporting
Our iMIS® solutions draw upon a unique combination of leading-edge information technology with efficient back-office systems and easy-to-use Web interfaces. Our experience implementing these solutions for more than 20 organizations has given us the knowledge, skills and proven processes to successfully implement, manage, support and power the technology needs of our client organizations.
Integrated E-Business Solutions
Many associations have evolved toward using databases to meet divergent business needs. Our company uses the membership database to contain operational information such as registration data, member statistics and personal member profile information which is designed to manage your organization's relationships with individuals and organizations. As an organization grows, these databases naturally progress in different directions, leading to costlier systems that do not communicate with each other.
Drohan Management can avoid this problem by building integrated Web solutions upon the iMIS® e-Business Series for clients that are trying to advance into the latest technology. Through this approach, Drohan Management clients operate with end-to-end, enterprise-wide database systems. Through this simple and single database approach, client organizations make it easier for their members to do business with them. Using the Internet as the primary delivery mechanism for information and member benefits, Drohan Management clients also leverage iMIS® Web capabilities to allow member self-service functionality, personalized content and seamless integration with back-office tools used by association staff.
The iMIS® e-Series modules provide simple, easy-to-use, integrated tools that operate through the organization's Web site. With a complete e-Series solution in addition to the iMIS® back-office solution, associations and their members can reap the following capabilities and benefits:
- Member self service, including retrieving passwords, verifying and updating contact, credentials and billing information
- Online searchable membership directory
- Real-time online credit card processing
- Ability of non-technical staff to publish information on the web
- Full e-commerce capabilities allowing members to purchase products, conference registrations and services with an easy-to-use shopping cart interface
- Different security levels enabling non-members to browse and select products and events, or apply and pay for new membership in the association
All information submitted through the e-Series flows into and updates the association's database in real time. Therefore, association staffs often reap as much benefit from e-Series as Web site visitors, saving enormous amounts of time otherwise spent on transferring information to and from the Web database and back-office database.
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